Problem: |
Possible solution: |
The device does not emit sound and no LED light indications |
1.If the device does not output sound - first check the ON/OFF slide switch on the bottom of the device to be switched to position “ON”. To make the device produce sound just put your thumb on the front Touch Slider. If there is no sound output, try to place the electrolarynx on your neck to test the top cap’s Touch-To-Start function. If you are unable to get the device to produce sound from the Touch Slider or from the Top Cap, check the following: |
The device does not emit sound and no LED light indications |
1.Discharged battery: When the battery reaches a level below 5%, for protection of the battery, the device will not produce sound. If you turn ON the device, you will see only a flashing RED light indication. You should charge the device. 2.Try to increase the Volume of the device. Try to change the Pitch up or down. Refer to the User manual if you don’t know how to change these settings. 3.Something may be wrong with the settings. Try to reset the device to the factory default settings. Follow the instructions in the User manual. 4.It may be an unknown problem or a technical defect in the device. Contact the support - see the bottom row of this table for details. |
The device sounds muffled |
1.Volume level set to minimum - try to increase the Volume of the device. 2.The battery may be low with a charge level below 20%. It’s normal that the volume decreases with the battery level. Check the battery level and fully charge the device if needed. Follow the User manual for instructions on how to check the battery level. 3.Something may be wrong with the settings. Try to reset the device to the factory default settings. Follow the instructions in the User manual. 4.It may be an unknown problem or a technical defect in the device. Contact the support - see the bottom row of this table for details. |
If the sound is “not clear” or you hear a “too much buzzing” |
1.Make sure you have found your “Sweet spot”.It has a huge impact on the sound quality. Try a few different locations. Read our online article “Tips For Using Electrolarynx” on https://labextrade.com/tips-for-using-electrolarynx/ 3.Try to reduce the Volume. Some people don't need too much volume to talk clearly. 4.Something may be wrong with the settings. Try to reset the device to the factory default settings. Follow the instructions in the User manual of the device. Contact the support - see the bottom row of this table for details. |
Contact the support - If you tried the solutions described above and problem is not solved |
If the problem is not solved by the suggested solutions, you may need additional instructions or there may be a defect in the device: He has Labex approved procedures for how to help you or accept the device for diagnostic and repair. |