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FAQ

FREQUENTLY ASKED QUESTIONS

FAQs about delivery:

  1. When will you ship my order? 

Usually, we have all the devices on stock, and orders are picked up by the courier within 1-3 working days after receiving the payment. We will inform you If any shipping delays are expected.

  • What is the cost of delivery?

At the moment we have a flat rate shipping price of  20 EUR, no matter where you live.

For example, if you live in China - shipping will cost 20 EUR. If you live in India, it will be the same - 20 EUR. This makes our devices more affordable for people in remote areas.

  • Which couriers do you use for shipping?

We use only trusted couriers with whom we have been working for more than 5 years. For the countries around Bulgaria such as Romania and Greece we usually use Econt. For the rest of the world, we use DHL or TNT, at our discretion. For some remote areas, we also use regular post with a tracking number. Due to the Covid situation, we will try to add more couriers soon. We are open to testing other couriers if you have suggestions.

  • Where is the tracking number?

After your order is successfully shipped, you will receive a confirmation email with a tracking number and other useful information about your order. It is therefore important to provide a valid email during the order process.

  • Are delivery delays expected due to Covid?

Our company has taken the necessary safety measures and we work normally. Due to reasons beyond our control, delays in delivery are possible. Each courier experiences different difficulties due to the growing global online shopping. For more actual information about delays, check the website of the courier which handles your order.

FAQs about devices:

  • What is the main difference between models Digital and Comfort?

The main difference between models Digital and Comfort is the keyboard and the settings menu. The Digital model has one bigger Talk button. It’s designed for people who do not prefer to change their Pitch or Volume frequently. The Comfort model has two Talk buttons and you can save different Pitch and Volume settings on these buttons individually. For example, Talk button 1 may have a lower Volume for indoor talking, and Talk button 2 can have a higher Volume for outdoor use in more noisy places. The internal mechanics and sound quality of the two models are the same.

  • Can I charge Harmony and Inspiration from any USB port?

One of the key features of these two models is that you can charge the battery everywhere from any USB port - in your car, at home, from your laptop, or from a portable power bank while walking outside. These two devices comply with USB charging specification V1.2 and they will detect the type of USB port and will drain a safe level of current from the port. They won't damage the USB port of your laptop or your car.

  • Is the built-in battery safe? 

It’s a safe Li-Ion battery, as is the battery in your cellphone. General precautions should be taken. Keep the device at room temperature. Do not place the device in direct sunlight or keep it in hot vehicles. Store the device away from anything that can catch fire.
We use a custom battery pack with a high capacity battery cell manufactured by LG Chem. Additionally, we incorporated a temperature sensor in the battery pack. Also, the integrated smart charging chip in Harmony and Inspiration continuously monitors the battery temperature while charging. It will not charge the battery if the battery is too cold - below 0 ℃. It’s a general requirement for Li-Ion safety. Also, the charger will stop charging the battery if the temperature of the build-in battery exceeds 45 ℃ and the RED charging light will flash slowly for error. When the battery cools down below 45 ℃, the charging will continue and the RED charging light will lit constantly.

FAQs about Covid-19:

  • How the coronavirus affects Labex?

Every employee in our production and sales departments strictly adheres to the last recommendations and laws issued by our government about the current situation with Covid-19. At the moment our company is fully working and the orders are processed as usual.

  • Do you disinfect the new devices?

Every device has been cleaned and disinfected while packing with a professional solution containing ethanol, just before to be packed.
The ethanol is safe for our devices' materials and has been found to be the most effective in Covid disinfection. We wear disposable nitrile gloves for your microbial safety while disinfecting and packing the devices.

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  • Can you be infected by Covid-19 from your order?

According to a study published by the U.S. Department of Health & Human Services:
“The scientists found that severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) was detectable in aerosols for up to three hours, up to four hours on copper, up to 24 hours on cardboard and up to two to three days on plastic and stainless steel.”

Source link: https://www.nih.gov/news-events/news-releases/new-coronavirus-stable-hours-surfaces

Usually the shipment transit time is more than 24 hours, so the cardboard packaging of your order can’t infect you with Covid-19. The plastic and stainless steel bodies of our devices have been disinfected before packing.
To date, there is no published information from the World Health Organization that a person can be infected with the coronavirus from cargo shipments.