We have created a self-assistance page on the site for self-diagnostics that aims to aid the end-users, as well as the distributors how our devices function.
The purpose of the page is to show the correct operation of the device and what the indications mean: when it blinks, when it's turned on, when it emits a sound, when it is operated with, if it vibrates etc.
Each indication that is different than the shown on the self-support pages shows that the device has some kind of an error.
Inside each article for each model, we offer some tips on what you can do if you are experiencing some difficulties using the device.
We also guide you on what are your options and what you can do on your end so you can help yourself without the need to visit a distributor or get in touch with the manufacturer.
This way you can do a self-diagnostic of your device and check if it works properly.
If you follow all our steps on the self-assistance page and the errors still persist, please go to our support ticket system here and include pictures/videos of the problem if possible.