24 hours online support
This is a unique feature for our customers.
For devices manufactured after February 2020, the box has a dedicated QR code that will redirect you to the exact page for maintenance of your device.
For the devices produced earlier, you can manually navigate on labextrade.com -> Support -> Check for Assistance.
It is recommended that you familiarize yourself with the videos showing the normal operation of your speech-aid device, even if you do not have any problems while using your electrolarynx. This will improve your communication with devices and your understanding of the information it provides you.
In 80% of cases, you will find a diagnosis and solution to the problem on these pages in minutes! It's faster than contacting your provider and asking a question!
There you will also find clear instructions on how to proceed in other cases.