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  • Support

    24 hours online support

    This is a unique feature for our customers.

    For devices manufactured after February 2020, the box has a dedicated QR code that will redirect you to the exact page for maintenance of your device.
    For the devices produced earlier, you can manually navigate to labextrade.com -> Support -> Check for Assistance.

    It is recommended that you familiarize yourself with the videos showing the normal operation of your speech-aid device, even if you do not have any problems while using your electrolarynx. This will improve your communication with the device and your understanding of the information it provides you.

    In 80% of cases, you will find a diagnosis and solution to the problem on these pages in minutes! It is faster than contacting your provider and asking a question!
    There you will also find clear instructions on how to proceed in other cases.

    LABEX TRADE LTD., VAT: BG 203 81 91 49
    59, Sankt Petersburg Blvd., 4017 Plovdiv, Bulgaria, EU
    Landline: +359 32 54 9090, Mobile: +359 87 861 6711
    Information & Orders: [email protected]

    Labex Office in the night

    Contact our Ticket Support System

    In case you did not find a solution to our 24-hours self-diagnostic assistance, you can contact us through our ticket system. Please navigate to support.labextrade.com

    You will get answered as soon as possible within the next 3 working days.

    Contact our Local Support Centers

    We know that for our electrolarynx customers it is very important to have a working electrolarynx in their hands. Thus we established Local Representative and Support Centers for Labex Electrolarynges (LSC) in different areas in the world to speed up the end-user support:

    • Main Support Center, in the production facility for Europe and EMEA countries,
    • in Saint Petersburg for Russian speaking countries,
    • in Singapore for the customers from South-East Asia,
    • in Mexico for the Latin American Countries.

    We are working hard to open Local Representatives and Support Centers in other parts of the world, too.

    Factory

    Main Support Center
    Europe and EMEA countries

    LABEX TRADE LTD., VAT: BG 203 81 91 49
    59, Sankt Peterburg Blvd., 4017 Plovdiv, Bulgaria, EU

    Working hours:
    8:00 AM – 16.30 PM UTC +2:00
    Monday – Friday

    Contacts:
    Landline: +359 32 54 9090
    Mobile: +359 87 861 6711
    Information & Orders: [email protected]
    After-sales support: http://support.labextrade.com
    Site & Online orders: [email protected]

    LSC in Saint Petersburg

    for Russian speaking countries

    ООО Лабекс Трейд
    Общество с ограниченной ответственностью «ЛАБЕКС ТРЕЙД»,
    Россия, 191040 Санкт Петербург
    Лиговский проспект 50, литер И, помещение 1-Н офис 40
    ИНН 7842173261
    ОГРН 1197847148256
    КПП 784201001

    Генеральный Директор: Александра Квашнина
    Tel: +7 911 023-01-51
    email: [email protected]

    LSC in Singapore

    for the customers from South-East Asia

    METRO HEALTH TECHNOLOGIES
    ADDRESS 16 Shaw Road, #01-04, Singapore 367954
    PHONE (65) 6509 9279
    MOBILE (65) 9296 7005
    EMAIL [email protected]
    FACEBOOK https://www.facebook.com/MHTonestopsolution

    LSC in Mexico for the Latin American Countries

    COSEPROTESIS MEDICAL SA de CV

    Medical Equipment Supplier en Ciudad de México
    Dirección
    Obrero Mundial 410 Piso 1
    Col. Piedad Narvarte
    03000 Ciudad de México, CDMX
    México
    Tel. 55 2729 3273