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Support

24 hours online support

This is a unique feature for our customers. 

For devices manufactured after February 2020, the box has a dedicated QR code that will redirect you to the exact page for maintenance of your device.
For the devices produced earlier, you can manually navigate on labextrade.com -> Support -> Check for Assistance.

It is recommended that you familiarize yourself with the videos showing the normal operation of your speech-aid device, even if you do not have any problems while using your electrolarynx. This will improve your communication with devices and your understanding of the information it provides you.

In 80% of cases, you will find a diagnosis and solution to the problem on these pages in minutes! It's faster than contacting your provider and asking a question!
There you will also find clear instructions on how to proceed in other cases.

LABEX TRADE LTD., VAT: BG 203 81 91 49
59 Sankt Petersburg Blvd., 4017 Plovdiv, Bulgaria, EU
Landline: +359 32 54 9090, Mobile: +359 87 861 6711
Information & Orders: sales@labextrade.com

Labex Office in the night

Contact our Ticket Support System

In case you did not find a solution to our 24-hours self-diagnostic assistance you can contact us through our ticket system. Please navigate to support.labextrade.com

You'll get answered asap within next 3 working days.

Contact our Local Support Centers

We know for our Elelctolarynx customers is very important to have a working electrolarynx in hands. Thus we established Local Representative and Support Centers for Labex Electrolarynxes (LSC) in different areas in the world to speed up end-users support:

  • Central, in the production facility for Europe and EMEA countries
  • in Saint Petersburg for Russian speaking countries,
  • in Singapore for the customers from South-East Asia,
  • in Mexico for the Latin American Countries.

We are working hard to get Local Representatives and Support Centers in other parts of the world, too.

Factory

Central Support Center
Europe and EMEA countries

LABEX TRADE LTD., VAT: BG 203 81 91 49
59 Sankt Peterburg Blvd., 4017 Plovdiv, Bulgaria, EU

Working hours:
8:00 AM – 16.30 PM UTC +2:00
Monday – Friday

Contacts:
Landline: +359 32 54 9090
Mobile: +359 87 861 6711
Information & Orders: sales@labextrade.com
After-sales support: support@labextrade.com
Site & Online orders: admin@labextrade.com

LSC in Saint Petersburg

for Russian speaking countries

ООО Лабекс Трейд
Общество с ограниченной ответственностью «ЛАБЕКС ТРЕЙД», 
Россия, 191040 Санкт Петербург 
Лиговский проспект 50, литер И, помещение 1-Н офис 40
ИНН 7842173261
ОГРН 1197847148256
КПП 784201001

Генеральный Директор: Александра Квашнина
Tel: +7 911 023-01-51
email: labextrade@yandex.ru

 

LSC in Singapore

for the customers from South-East Asia

METRO HEALTH TECHNOLOGIES
ADDRESS 16 Shaw Road, #01-04, Singapore 367954
PHONE (65) 6509 9279
MOBILE (65) 9296 7005
EMAIL enquiry@mge.com.sg
FACEBOOK https://www.facebook.com/MHTonestopsolution

LSC in Mexico for the Latin American Countries

Cosep Protesis Medical

Medical Equipment Supplier en Ciudad de México

Dirección
Obrero Mundial 410 Piso 1
Col. Piedad Narvarte
03000 Ciudad de México, CDMX
México
Tel. 55 2729 3273